Legal
Delete your data
Last updated: September 26, 2026
You can request that WeksonDigit delete your data or records you generate through interactions with a business using our WhatsApp service. Deletion is not instant across all systems, because data is stored in multiple places with different retention rules.
Instructions depend on who you are: a customer of a business, or the business account holder managing WeksonDigit.
If you are a customer contacting a business
Contact the business you messaged first. They can forward your request to service@weksondigit.com, or you can write to us there directly. Include the WhatsApp phone number you used to send messages and the business name or phone number you contacted.
Records held at service providers and business calendars require separate handling by those organizations.
If you manage a WeksonDigit account
Open Dashboard > Settings > Privacy and type the caller phone number into the form. Create an erasure request, then execute it if your role allows. Execution removes matching notification records and deletes that phone number from matching service events. It does not delete all event data. Creating a request alone does not trigger deletion.
This dashboard action covers selected service records only. Other records such as WhatsApp disclosure notices and conversation state may require separate review. After executing a request, contact service@weksondigit.com if you need coordinated deletion across other service records or have questions about what was deleted.
Delete your account
Delete your account via Dashboard > Settings > Delete account. Confirm the required phrase and enter your current password. Deletion may be prevented if you are in a shared workspace, subscription cancellation or number release fails, or other issues arise.
If you cannot access your password, are in a shared workspace, or encounter errors, contact service@weksondigit.com. Note that account deletion does not remove records held by external services or records legally retained. Those require separate handling.
Need more help?
For WhatsApp data deletion requests, contact service@weksondigit.com with your own WhatsApp number (the one you used to message the business) and the business name or phone number you contacted. We will respond within one month.